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In a heartwarming display of appreciation for constructive feedback, Zomato CEO Deepinder Goyal extended a job offer to a Bengaluru resident who provided insightful suggestions for the company's new 'Food Rescue' feature. The resident, identified as Bhanu, is a product manager at a startup and impressed Goyal with his proactive approach to enhancing the feature's functionality. The Food Rescue initiative was launched by Zomato to combat the issue of food waste by allowing nearby customers to claim cancelled orders at discounted prices.
Goyal, who himself took to Twitter, formerly known as X, to unveil the new feature, explained that Zomato faces a significant number of order cancellations every month, despite their strict policies. The feature, he explained, allows customers within a 3km radius of the delivery partner to claim cancelled orders at discounted prices, ensuring food does not go to waste. He emphasized that the company does not profit from the feature, and the amount paid by the new customer is shared with the original customer and the restaurant. However, temperature-sensitive items like ice cream and shakes are excluded from the feature, and delivery partners are compensated for their efforts.
Bhanu's suggestions for improving the feature were particularly insightful. He suggested preventing last-minute cancellations for deliveries within 500 meters of the destination, excluding cash-on-delivery orders, and limiting cancellations to two per month. Bhanu's willingness to provide constructive feedback, coupled with his background as a product manager, clearly resonated with Goyal. The CEO praised Bhanu's thinking and expressed his desire to work with him, inviting him to contact him directly for further discussion. Bhanu, in his response, highlighted his passion for contributing to improvements and his frequent engagement with companies like Zomato through social media platforms. The incident underscores the power of user feedback and the willingness of companies to recognize and reward valuable contributions.
The story highlights the importance of user feedback in shaping the success of businesses and services. While Zomato has taken steps to address food waste through its Food Rescue feature, Bhanu's suggestions demonstrate the value of ongoing engagement with users. The incident also showcases the potential for individual contributions to make a difference in the tech world, with Bhanu's insightful feedback potentially influencing the future development of Zomato's Food Rescue feature. This event serves as a reminder for companies to proactively solicit and value user feedback, recognizing that valuable insights can come from unexpected sources.
Source: Deepinder Goyal Offers Job To Bengaluru Man For His Feedback On Zomato’s Food Rescue Feature