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The recent experience of Zomato CEO Deepinder Goyal, who worked as a delivery partner for a day, has highlighted the discrimination faced by these essential workers in everyday settings. Goyal, along with his wife Grecia Munoz, decided to take on the role to gain firsthand understanding of the challenges delivery partners face. This decision, however, led him to a confronting reality – the lack of respect and inclusivity extended to these individuals in public spaces. During his experience at Ambience Mall in Gurugram, Goyal was barred from using the lift to pick up an order, being told it was not meant for delivery agents. This encounter triggered a wave of outrage and prompted immediate action from the mall authorities.
Responding to Goyal's public post, Ambience Mall acknowledged the issue and took swift corrective measures. They created a dedicated and comfortable online food delivery pick-up point specifically for delivery partners. This move not only addressed the immediate problem faced by Goyal but also signaled a commitment to fostering a more inclusive environment for all delivery workers. Goyal acknowledged the mall's response, thanking the owner, Arjun, for his prompt action. He also highlighted another positive outcome – the mall's agreement to deploy “walkers” to shuttle food from restaurants to the designated pickup points, further easing the burden on delivery partners.
Goyal's experience resonated with a large number of users who shared similar experiences of exclusion faced by delivery partners in various settings like societies, malls, and offices. His call for more humane treatment of delivery partners ignited a wider conversation about the need for greater accessibility and inclusion for essential workers. His appeal to other mall owners to adopt similar solutions or find innovative ways to support delivery partners echoed the sentiment that these individuals deserve respect and equitable treatment in public spaces. This incident has highlighted the need for a change in attitude and implementation of inclusive practices that recognize the valuable contributions of delivery partners and ensure they are treated with dignity and respect. This shift towards inclusivity and understanding is not only beneficial for the delivery partners themselves but also for the broader community as a whole, fostering a more equitable and respectful environment for all.
Source: Gurugram Mall Owner Reacts To Zomato CEO Deepinder Goyal's Experience While Collecting Order