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Deepinder Goyal, the CEO of Zomato, recently embarked on a unique experiment to gain firsthand experience as a food delivery agent. This endeavor, undertaken alongside his wife, Gia Goyal, aimed to shed light on the realities faced by delivery partners on a daily basis. While navigating the streets of Gurgaon, the couple encountered a significant obstacle at Ambience Mall. Despite being dressed in a Zomato uniform, Goyal was denied entry through the main entrance and directed to the service stairs, a designated area for delivery personnel. This encounter highlighted the inherent challenges and discrimination that delivery workers often experience in their daily routines.
Goyal's attempt to utilize the lift was met with resistance, forcing him to climb three flights of stairs to reach Haldiram's, the restaurant where he was to pick up an order. Even upon reaching the restaurant, delivery partners, including Goyal, were prohibited from entering and had to wait on the stairs. This experience, far from being an isolated incident, is a common occurrence for many delivery workers. Goyal, acknowledging the frustration and inconvenience, took to social media to share his experience and advocate for improved working conditions. He expressed his intention to collaborate with malls to address the issues faced by delivery partners and promote a more humane approach toward their work.
Goyal's initiative has sparked a conversation about the challenges faced by delivery workers. His experience highlights the often-overlooked difficulties and discrimination that these individuals encounter. The incident has raised awareness of the need for improved working conditions, particularly in areas like malls, where delivery workers are often treated as second-class citizens. Goyal's efforts, while showcasing his commitment to improving the lives of his employees, also serve as a reminder of the importance of recognizing and addressing the challenges faced by all workers, regardless of their profession.