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Deepinder Goyal, the CEO of Zomato, recently embarked on an unconventional work experience: spending a day as a delivery partner. This immersive experience provided him with firsthand insights into the daily challenges faced by those who deliver food via the popular online platform. His journey, documented on social media platform X, highlighted the need for improved working conditions for delivery partners, particularly within the confines of malls.
Goyal's experience was filled with obstacles, starting with the initial arrival at Ambience Mall in Gurugram. He was directed to use the stairs rather than the elevators, and upon reaching the third floor, he discovered that delivery partners were not allowed to enter the mall. This meant they had to wait outside in the stairwell, exposed to the elements, while waiting for their orders to be prepared. This situation clearly illustrated the lack of basic amenities and respect for delivery partners within the mall environment.
Beyond the physical discomfort, Goyal also observed the emotional toll of this experience. He interacted with other delivery partners, gathering valuable feedback, and witnessed firsthand the frustration and disappointment they endured. He expressed a strong opinion that malls must adopt a more humane approach, recognizing delivery partners as integral players in the food delivery ecosystem. This perspective highlights the urgent need for a collaborative effort between Zomato and malls to address the challenges faced by delivery partners, creating a more dignified and equitable work environment.
Goyal's experience serves as a powerful reminder of the often-overlooked human element within the online food delivery industry. It underscores the importance of recognizing and addressing the needs of delivery partners, ensuring their well-being and fostering a sustainable future for the entire ecosystem. His call for collaboration between Zomato and malls marks a significant step towards creating a more equitable and supportive environment for those who contribute immensely to the success of the food delivery industry.
Source: Zomato CEO Deepinder Goyal hits out at malls; says, ’need to be more humane…’