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The recent surge in customer dissatisfaction surrounding Ola Electric's two-wheeler service has put CEO Bhavish Aggarwal under the spotlight. A video circulating on social media captured a customer's frustration with the company's service center, highlighting the issues plaguing Ola Electric's image. The video showcased a crowded service center, where numerous Ola scooters were parked awaiting repairs, signifying a widespread problem with the company's products. The customer in the video voiced his concern over the recurring malfunctions his brand-new scooter had experienced, detailing incidents where the scooter abruptly stopped, posing a safety hazard. This video serves as a stark reminder of the challenges Ola Electric faces in ensuring the quality and reliability of its electric scooters.
The customer's complaints resonate with a growing number of Ola Electric users who have experienced similar problems. The video, along with the accumulating customer testimonies, paint a picture of an organization struggling to provide satisfactory service to its customers. The inadequate response to customer issues and the apparent shortage of competent technicians have further fueled the discontent. The customer in the video's advice to potential buyers to reconsider purchasing an Ola scooter reflects the mounting skepticism surrounding the brand's reliability. This sentiment is amplified by the CEO's recent online altercation with comedian Kunal Kamra, who publicly criticized the company's service and product quality.
The public confrontation between Bhavish Aggarwal and Kunal Kamra further magnified the negative press surrounding Ola Electric. The comedian's criticism, supported by images of Ola scooters gathering dust at dealerships, brought to light the company's struggles with customer satisfaction. Aggarwal's aggressive response to Kamra's critique backfired, drawing criticism for its vulgarity and lack of professionalism. This incident further tarnished Ola Electric's image and fueled public perception of the company's arrogance and dismissive attitude towards customer grievances. The social media spat underscores the growing tension between Ola Electric and its disgruntled customer base. As the company faces increasing scrutiny, it must prioritize addressing customer concerns and improving the quality of its products and services to regain public trust and restore its reputation.
Source: 'Saari scooty kharab hain': Man shares video from inside Ola service centre. Watch