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This article highlights an interesting interaction between Ola Krutrim, an AI chatbot developed by Ola, and the company's CEO, Bhavish Aggarwal. The scenario revolves around a public criticism of Ola's products by comedian Kunal Kamra. The article showcases the AI's capacity for critical analysis and its recommendation for a more professional and empathetic approach to handling public criticism.
The article presents a hypothetical situation where Ola's CEO seeks advice from the AI chatbot on how to respond to Kunal Kamra's criticism. The CEO drafts a confrontational and dismissive response, showcasing a lack of understanding of how to effectively handle public relations in such situations. Ola Krutrim, on the other hand, demonstrates an understanding of customer service and public relations best practices. It analyzes the CEO's response and provides constructive feedback, highlighting its unprofessional and inappropriate nature.
The AI chatbot recommends a customer-centric approach that involves acknowledging the comedian's criticism, expressing empathy, and offering solutions. Ola Krutrim suggests a more professional course of action, emphasizing the importance of constructive dialogue and relationship building. This interaction underlines the evolving role of AI in businesses, particularly in areas like public relations and customer service, where AI can provide valuable insights and advice on how to navigate complex situations.
Source: What Ola Krutrim AI chatbot thinks about CEO Bhavish Aggarwal's reply to comedian Kunal Kamra