 |
|
IndiGo, one of India's largest airlines, experienced a significant drop in punctuality on Saturday due to a systems outage. The outage led to widespread flight delays and cancellations, impacting numerous passengers across the country. The airline reported a punctuality rate of only 54%, a stark decline from its usual performance.
The systems outage, which occurred on Saturday, disrupted the airline's operations, causing widespread chaos at airports. Passengers faced delays and cancellations, leading to frustration and inconvenience. The airline's website and mobile app were also affected, making it difficult for travelers to check flight status and rebook. IndiGo's customer service channels were overwhelmed with calls and inquiries as passengers sought information and assistance.
While IndiGo has yet to disclose the exact nature of the systems outage, the incident underscores the importance of robust and reliable systems in the aviation industry. Technology plays a vital role in airline operations, and any disruption can have a significant impact on passenger experience and the overall efficiency of the airline's network. The incident serves as a reminder of the need for airlines to invest in reliable infrastructure and maintain backup systems to mitigate the impact of such outages.
Source: IndiGo's punctuality drops to 54% on Saturday due to systems outage