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On Saturday, India’s largest airline, IndiGo, experienced a network-wide technical glitch that significantly disrupted operations at various airports across the country. The glitch, described by IndiGo as a 'temporary system slowdown,' impacted the airline's website, booking system, and check-in processes, leading to widespread delays and frustration for passengers. The incident highlighted the vulnerability of modern airline systems to technical failures and the potential for significant disruption to travel plans when such failures occur.
The system glitch resulted in longer waiting times at check-in counters, with passengers experiencing substantial delays in processing their travel documents and baggage. Reports from various airports indicated lengthy queues, overcrowded check-in areas, and frustrated passengers waiting for their turn. The situation was further compounded by the slow response times of IndiGo's online platforms, making it difficult for passengers to access their booking details or make changes to their travel plans.
In response to the widespread disruption, IndiGo issued a passenger advisory acknowledging the issue and assuring travelers that the airline was working diligently to resolve the problem as quickly as possible. The airline also advised passengers to anticipate longer wait times and increased congestion at airports until the system was fully restored. While the airline claimed that its airport systems were functioning normally later in the evening, it acknowledged that it could take some time for the systems to fully stabilize and operate at peak efficiency.