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On Saturday, a technical glitch within IndiGo’s system caused significant disruption at Chennai airport, leading to delays for eight departing flights. The issue, which arose between 2 p.m. and 3:30 p.m., impacted the airline’s check-in process, forcing staff to issue manual boarding passes to affected passengers. This unexpected disruption resulted in delays of approximately half an hour for each of the affected flights.
IndiGo acknowledged the system issue, releasing a travel advisory on X, formerly known as Twitter, to inform passengers. The airline stated that they were experiencing a temporary slowdown across their network, impacting their website and booking system. As a result, customers faced longer wait times, including slower check-ins and extended queues at the airport. This incident highlights the vulnerability of airline operations to technological hiccups, which can have a significant impact on passenger travel plans.
The technical issue experienced by IndiGo serves as a reminder of the importance of robust and reliable systems within the aviation industry. Such disruptions can cause significant inconvenience to passengers, highlighting the need for airlines to have contingency plans in place to mitigate the impact of such unforeseen events. Furthermore, the incident underscores the growing reliance on technology within the travel sector, emphasizing the need for continuous investment in infrastructure and technical support to ensure smooth and efficient operations.
Source: Eight IndiGo flights delayed at Chennai airport due to technical issue