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Rani Rampal, a renowned Indian hockey player and Padma Shri recipient, recently encountered a frustrating experience with Air India. Upon returning to India from Canada, Rampal discovered her suitcase had been damaged during transit. Expressing her dissatisfaction on social media platform X, she shared a picture of her broken suitcase, criticizing Air India for their mishandling of luggage. The airline promptly responded to Rampal's complaint, apologizing for the inconvenience and requesting her ticket details, bag tag number, and damage complaint number in order to resolve the issue.
Rampal's public grievance triggered a wave of similar complaints from other users on social media, who recounted their own experiences with damaged luggage and poor customer service from Air India. One user shared an image of their broken suitcase, also damaged at an airport, while another lamented the lack of response from Air India regarding a lost item. A third user expressed frustration over the inadequate compensation offered for a damaged suitcase. These shared experiences underscore a broader pattern of dissatisfaction with Air India's luggage handling practices.
This incident follows a previous public criticism of Air India by Ricky Kej, an Indian-American Grammy-winning musician, who highlighted issues with the airline's customer service, including the lack of UPI payment options and unresponsive crew members. The repeated complaints against Air India highlight a systemic issue within the airline, emphasizing the need for significant improvements in their baggage handling procedures and overall customer service.
Source: Hockey star Rani Rampal blasts Air India over her broken suitcase, airline apologises