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In the bustling metropolis of Bengaluru, India, a hotel has embraced a futuristic approach to hospitality by implementing a virtual receptionist, igniting a wave of curiosity and conversation online. Ananya Narang, CEO of Entourage, recently experienced this unique form of service during her stay at the hotel. Upon arrival, she was greeted by a virtual receptionist stationed at the front desk, a laptop screen displaying a welcoming face and voice. Intrigued by this innovative concept, Narang shared a photograph of the virtual receptionist on social media, sparking a widespread discussion about the burgeoning technological advancements in India. The photo, which has since gone viral, depicts a laptop screen placed at the front desk, acting as the primary point of contact for guests.
Narang's post highlights the hotel's unique operational model, where a dedicated team of hospitality staff operates remotely from their head office, managing multiple properties simultaneously. This remote management system eliminates the need for a large on-site staff, with only security personnel and technicians present at the hotel itself. The hotel's virtual receptionist serves as a central hub for guest interactions, enabling them to address inquiries, assist with check-in procedures, and provide general information. By adopting this technology, the hotel demonstrates its commitment to efficiency and cost-effectiveness, while also showcasing a forward-thinking approach to hospitality.
The emergence of virtual receptionists in hotels represents a significant shift in the hospitality industry, signaling a move towards greater automation and digital integration. This trend is not limited to Bengaluru, as hotels worldwide are exploring innovative ways to enhance guest experiences and streamline operations. The virtual receptionist model offers several potential advantages, including cost savings, 24/7 availability, and personalized service based on guest preferences. However, it also raises questions about the impact on traditional customer service and the potential for technological glitches. As virtual receptionists become more prevalent in the hospitality industry, it remains to be seen how they will be integrated into the broader guest experience and whether they will fully replace human interaction at hotels.
Source: ‘This is zero hospitality’: Bengaluru hotel’s virtual receptionist takes the internet by storm