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The controversy surrounding ticket sales for the highly anticipated Coldplay concert in Mumbai has taken a new turn, with BookMyShow, the popular online ticketing platform, issuing a statement clarifying its position on the matter. The company has faced scrutiny from Mumbai Police, who summoned its CEO and a senior team member for questioning regarding alleged black market ticket sales. BookMyShow, however, insists that it implemented measures to ensure a fair and transparent ticketing process for all fans.
The spokesperson for BookMyShow highlighted the company's efforts to limit purchases to four tickets per user, thereby preventing individuals from hoarding tickets and reselling them at inflated prices. They also emphasized the implementation of a queueing system to manage the overwhelming demand for tickets, acknowledging that this caused a brief delay but ultimately aimed to minimize disruption for genuine fans. The company further pointed out that due to the unprecedented interest in the concert, a third show was added in Mumbai, further demonstrating their commitment to providing fans with opportunities to attend the event.
However, BookMyShow has expressed strong disapproval of unauthorized ticket sales, which have emerged on platforms like Viagogo and Gigsberg. The company maintains that it has no association with these platforms and vehemently opposes ticket scalping and black market practices, deeming them unethical and illegal. To combat this issue, BookMyShow has filed a complaint with the police authorities and is actively cooperating in the investigation. The company has urged consumers to exercise caution when purchasing tickets from unauthorized sources, as these tickets may be invalid, fake, or come with substantial risks.
The statement from BookMyShow aims to address the concerns raised by fans and authorities regarding the ticketing process for the Coldplay concert. The company emphasizes its commitment to providing a fair and equitable experience for all fans while condemning the illegal practices of ticket scalping and black market sales. The company's actions and statements highlight the complexities and challenges involved in managing high-demand events, particularly in an environment where unauthorized ticket sales can flourish.
Source: BookMyShow on Coldplay concert ticketing issue: We ensured every fan a fair chance